Best Practices in Customer Support Webinar Series

This year Parature brought you the "Best Practices in Customer Support" Webinar Series. This thought leadership webinar series was given by some of the industry's leading minds.

Staying current with industry trends to provide outstanding customer support is key to maintaining a strong, successful organization. Best Practices in Customer Support spanned all industry sectors from technology organizations, to academic institutions, gaming/interactive media, associations, and more!

We invite you to listen to Industry Experts, Sheryl Kingstone, Nancy Rubin, Michael Buckham-White, Paul Erickson, and Carlos Quezada to learn the 'latest and greatest' tips and techniques for streamlining your support teams to provide excellent service and support to your customers.
The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them
Presenter: Sheryl Kingstone - The Yankee GroupDirector, Enterprise Research The Future of Great Service at Colleges and Universities

How to Deliver A+ Service to Your Faculty, Staff and Students While Reducing Costs
Presenter: Nancy Rubin - Florida Atlantic UniversityConsultant, Small Business Development Group The New Era in Customer Support in a Web 2.0 World.

How to Enable Customer Self-Service and Reduce Calls and Emails By Up to 80%
Presenter: Michael Buckham-White - Premier Global ServicesDirector of Web Development -

Web Sales How University of Nebraska –Lincoln Set the Standard for Delivering Great Support for Their Faculty, Staff and Students
Presenter: Paul Erickson - University of Nebraska – LincolnAcademic Technology & Middleware Coordinator

Thinking Outside the Organizational Box: How Tulane Actually Improved Customer Service and Satisfaction in a Post-Katrina World
Presenter: Adam Krob - Tulane UniversistyDirector, End User Support

World-Class Customer Support Techniques for Technology Organizations
Presenter: Carlos Quezada - Meru NetworksTechnical Support Manager