Explore Parature’s on-demand support software for your industry

Review our product data sheets to discover the power of Parature software. Click on any of the links below for product information and features.

Parature Company Fact Sheet
Download the Parature Company Fact Sheet to learn more about us.

Help Desk Support Solution
Download the Parature Help Desk Support Solution data sheet to learn more details on this easy-to-use and affordable solution.

Customer Support Software
Download the Parature Customer Support Software data sheet to learn how this web-based solution provides complete on-demand customer support.

Support Software for Education
Download the Parature Support Software for Education data sheet to learn how this web-based application provides all of the tools necessary to keep your campus running smoothly.

Support Software for Associations
Download the Parature Support Software for Associations data sheet to learn how this web-based solution can reduce the burden on your service team while improving member satisfaction.

Best Practices in Customer Support Webinar Series

This year Parature brought you the "Best Practices in Customer Support" Webinar Series. This thought leadership webinar series was given by some of the industry's leading minds.

Staying current with industry trends to provide outstanding customer support is key to maintaining a strong, successful organization. Best Practices in Customer Support spanned all industry sectors from technology organizations, to academic institutions, gaming/interactive media, associations, and more!

We invite you to listen to Industry Experts, Sheryl Kingstone, Nancy Rubin, Michael Buckham-White, Paul Erickson, and Carlos Quezada to learn the 'latest and greatest' tips and techniques for streamlining your support teams to provide excellent service and support to your customers.
The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them
Presenter: Sheryl Kingstone - The Yankee GroupDirector, Enterprise Research The Future of Great Service at Colleges and Universities

How to Deliver A+ Service to Your Faculty, Staff and Students While Reducing Costs
Presenter: Nancy Rubin - Florida Atlantic UniversityConsultant, Small Business Development Group The New Era in Customer Support in a Web 2.0 World.

How to Enable Customer Self-Service and Reduce Calls and Emails By Up to 80%
Presenter: Michael Buckham-White - Premier Global ServicesDirector of Web Development -

Web Sales How University of Nebraska –Lincoln Set the Standard for Delivering Great Support for Their Faculty, Staff and Students
Presenter: Paul Erickson - University of Nebraska – LincolnAcademic Technology & Middleware Coordinator

Thinking Outside the Organizational Box: How Tulane Actually Improved Customer Service and Satisfaction in a Post-Katrina World
Presenter: Adam Krob - Tulane UniversistyDirector, End User Support

World-Class Customer Support Techniques for Technology Organizations
Presenter: Carlos Quezada - Meru NetworksTechnical Support Manager

Learn about the exceptional benefits of Parature's on demand support solutions with our 4 part case study series.

We've put together in-depth stories from a cross section of our clients, so you can get a peek behind the scenes of a Parature solution. Click on any of the links below to see how Parature's clients are implementing Parature solutions to better serve their clientele.

Case Studies Part 1 of 4

Using Strategic Surveys to Accelerate the Customer Feedback Process

Find out how The Weather Channel’s use of the Parature eSurvey module has had remarkable positive impact on the quality and volume of feedback they receive, presently averaging 10,000 responses a day, as well as on how the information is managed and used.

Providing Personalized Support for Multiple User Groups
Learn how Micronas empowered their end users and amplified self-service support.

Using Parature as a Comprehensive Contact Management Solution
Read how Forward Together was able to organize, track and analyze all contact communications across their organization with a Parature solution.