tag:blogger.com,1999:blog-76069699937890025332011-04-21T18:20:13.704-04:00On-Demand Customer Service, Customer Support & Help Desk SoftwareParaturehttp://www.blogger.com/profile/03984205919652267938noreply@blogger.comBlogger31100tag:blogger.com,1999:blog-7606969993789002533.post-79478641377973851212008-05-23T11:47:00.000-04:002008-06-03T11:57:05.319-04:00Review our product data sheets to discover the power of Parature software. Click on any of the links below for product information and features.<br /><br /><a href="http://www.parature.com/data_sheet.aspx?ID=05-0002">Parature Company Fact Sheet</a><br />Download the Parature Company Fact Sheet to learn more about us.<br /><br /><a href="http://www.parature.com/data_sheet.aspx?ID=05-0003">Help Desk Support Solution</a><br />Download the Parature Help Desk Support Solution data sheet to learn more details on this easy-to-use and affordable solution.<br /><br /><a href="http://www.parature.com/data_sheet.aspx?ID=05-0001">Customer Support Software</a><br />Download the Parature Customer Support Software data sheet to learn how this web-based solution provides complete on-demand customer support.<br /><br /><a href="http://www.parature.com/data_sheet.aspx?ID=05-0004">Support Software for Education</a><br />Download the Parature Support Software for Education data sheet to learn how this web-based application provides all of the tools necessary to keep your campus running smoothly.<br /><br /><a href="http://www.parature.com/data_sheet.aspx?ID=05-0005">Support Software for Associations</a><br />Download the Parature Support Software for Associations data sheet to learn how this web-based solution can reduce the burden on your service team while improving member satisfaction.<div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/7606969993789002533-7947864137797385121?l=paraturesoftware.blogspot.com' alt='' /></div>Paraturenoreply@blogger.com0tag:blogger.com,1999:blog-7606969993789002533.post-40984374082710516052008-05-16T13:08:00.000-04:002008-06-03T11:46:22.016-04:00This year Parature brought you the "Best Practices in Customer Support" Webinar Series. This thought leadership webinar series was given by some of the industry's leading minds.<br /><br />Staying current with industry trends to provide outstanding customer support is key to maintaining a strong, successful organization. Best Practices in Customer Support spanned all industry sectors from technology organizations, to academic institutions, gaming/interactive media, associations, and more!<br /><br />We invite you to listen to Industry Experts, Sheryl Kingstone, Nancy Rubin, Michael Buckham-White, Paul Erickson, and Carlos Quezada to learn the 'latest and greatest' tips and techniques for streamlining your support teams to provide excellent service and support to your customers.<br /><a href="http://www.parature.com/res_visitregister.aspx?sType=R&amp;sRef=/webinar.aspx?ID=07-0001">The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them </a><br />Presenter: Sheryl Kingstone - The Yankee GroupDirector, Enterprise Research The Future of Great Service at Colleges and Universities<br /><br /><a href="http://www.parature.com/res_visitregister.aspx?sType=R&amp;sRef=/webinar.aspx?ID=07-0001">How to Deliver A+ Service to Your Faculty, Staff and Students While Reducing Costs </a><br />Presenter: Nancy Rubin - Florida Atlantic UniversityConsultant, Small Business Development Group The New Era in Customer Support in a Web 2.0 World.<br /><br /><a href="http://www.parature.com/res_visitregister.aspx?sType=R&amp;sRef=/webinar.aspx?ID=07-0001">How to Enable Customer Self-Service and Reduce Calls and Emails By Up to 80%</a><br />Presenter: Michael Buckham-White - Premier Global ServicesDirector of Web Development -<br /><br /><a href="http://www.parature.com/res_visitregister.aspx?sType=R&amp;sRef=/webinar.aspx?ID=07-0001">Web Sales How University of Nebraska –Lincoln Set the Standard for Delivering Great Support for Their Faculty, Staff and Students<br /></a>Presenter: Paul Erickson - University of Nebraska – LincolnAcademic Technology &amp; Middleware Coordinator<br /><br /><a href="http://www.parature.com/res_visitregister.aspx?sType=R&amp;sRef=/webinar.aspx?ID=07-0001">Thinking Outside the Organizational Box: How Tulane Actually Improved Customer Service and Satisfaction in a Post-Katrina World<br /></a>Presenter: Adam Krob - Tulane UniversistyDirector, End User Support<br /><br /><a href="http://www.parature.com/res_visitregister.aspx?sType=R&amp;sRef=/webinar.aspx?ID=07-0001">World-Class Customer Support Techniques for Technology Organizations</a><br />Presenter: Carlos Quezada - Meru NetworksTechnical Support Manager<div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/7606969993789002533-4098437408271051605?l=paraturesoftware.blogspot.com' alt='' /></div>Paraturenoreply@blogger.com0tag:blogger.com,1999:blog-7606969993789002533.post-41373075173970794632008-03-07T10:26:00.000-05:002008-06-03T11:37:52.155-04:00<span style="font-size:130%;">We've put together in-depth stories from a cross section of our clients, so you can get a peek behind the scenes of a Parature solution. Click on any of the links below to see how Parature's clients are implementing <a href="http://www.parature.com/default.aspx">Parature</a><a href="http://www.parature.com/default.aspx"> </a>solutions to better serve their clientele.</span><br /><br /><span style="FONT-WEIGHT: bold;font-size:130%;" >Case Studies Part 1 of 4</span><br /><br /><a href="http://www.parature.com/res_visitlogin.aspx?sRef=/case_study.aspx?ID=07-0001">Using Strategic Surveys to Accelerate the Customer Feedback Process</a><br /><p class="MsoNormal">Find out how The Weather Channel’s use of the Parature eSurvey module has had remarkable positive impact on the quality and volume of feedback they receive, presently averaging 10,000 responses a day, as well as on how the information is managed and used.</p><p class="MsoNormal"><a href="http://www.parature.com/case_study.aspx?ID=06-0002"></a></p><p class="MsoNormal"><br /></p><p class="MsoNormal"><a href="http://www.parature.com/case_study.aspx?ID=06-0002">Providing Personalized Support for Multiple User Groups</a><br />Learn how Micronas empowered their end users and amplified self-service support.</p><?xml:namespace prefix = v /><v:imagedata src="file:///C:\Users\steaprok\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif" href="http://www.parature.com/images/clients/forwardtogether.gif"><p class="MsoNormal"><a href="http://www.parature.com/case_study.aspx?ID=06-0003">Using Parature as a Comprehensive Contact Management Solution</a><br />Read how Forward Together was able to organize, track and analyze all contact communications across their organization with a <a href="http://www.parature.com/">Parature</a> solution.<v:stroke joinstyle="miter"><v:f eqn="if lineDrawn pixelLineWidth 0"><v:f eqn="sum @0 1 0"><v:f eqn="sum 0 0 @1"><v:f eqn="prod @2 1 2"><v:f eqn="prod @3 21600 pixelWidth"><v:f eqn="prod @3 21600 pixelHeight"><v:f eqn="sum @0 0 1"><v:f eqn="prod @6 1 2"><v:f eqn="prod @7 21600 pixelWidth"><v:f eqn="sum @8 21600 0"><v:f eqn="prod @7 21600 pixelHeight"><v:f eqn="sum @10 21600 0"><v:path extrusionok="f" gradientshapeok="t" connecttype="rect"><?xml:namespace prefix = o /><o:lock ext="edit" aspectratio="t"><v:imagedata src="file:///C:\Users\steaprok\AppData\Local\Temp\msohtmlclip1\01\clip_image001.gif" href="http://www.parature.com/images/clients/weatherchannel.gif"></p><br /></v:imagedata></o:lock></v:path></v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:stroke></v:imagedata><v:imagedata src="file:///C:\Users\steaprok\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif" href="http://www.parature.com/images/clients/forwardtogether.gif"><v:stroke joinstyle="miter"><v:f eqn="if lineDrawn pixelLineWidth 0"><v:f eqn="sum @0 1 0"><v:f eqn="sum 0 0 @1"><v:f eqn="prod @2 1 2"><v:f eqn="prod @3 21600 pixelWidth"><v:f eqn="prod @3 21600 pixelHeight"><v:f eqn="sum @0 0 1"><v:f eqn="prod @6 1 2"><v:f eqn="prod @7 21600 pixelWidth"><v:f eqn="sum @8 21600 0"><v:f eqn="prod @7 21600 pixelHeight"><v:f eqn="sum @10 21600 0"><v:path extrusionok="f" gradientshapeok="t" connecttype="rect"><o:lock ext="edit" aspectratio="t"><v:imagedata src="file:///C:\Users\steaprok\AppData\Local\Temp\msohtmlclip1\01\clip_image001.gif" href="http://www.parature.com/images/clients/weatherchannel.gif"></v:imagedata></o:lock></v:path></v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:stroke></v:imagedata><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/7606969993789002533-4137307517397079463?l=paraturesoftware.blogspot.com' alt='' /></div>Paraturenoreply@blogger.com0